Question 1

Do callers know it is AI?

Accepted Answer

Yes. Noctis should disclose that callers are speaking with an AI assistant and keep the conversation focused on helping them quickly.

Question 2

Who is NightAI for?

Accepted Answer

Law firms, car dealerships, and home service companies where a missed or mishandled call can mean a lost client, sale, or job. NightAI is especially useful for after-hours coverage, overflow, lead qualification, and appointment booking.

Question 3

What about real emergencies?

Accepted Answer

Urgent handling is configured with your rules: escalation contacts, urgency language, and the situations that should be routed to a human.

Question 4

What does NightAI cost?

Accepted Answer

Managed intake starts at $799/month plus a one-time implementation fee. Growth is $1,099/month and Scale is $1,799/month, with final scope, integrations, add-ons, and included usage confirmed on a short call. Implementation is waived if you pay annually.

Question 5

Is usage unlimited?

Accepted Answer

No. NightAI is not sold as unlimited cheap calling. Every quote states the included AI voice time, simultaneous-call capacity, transactional SMS fair-use, and what happens if usage runs high.

Question 6

Is SMS included?

Accepted Answer

Yes for transactional customer-care messages: confirmations, reminders, scheduling updates, and missed-call follow-up. Bulk marketing campaigns, imported-list blasts, and reactivation sends are scoped separately.

Question 7

How many calls can NightAI handle at once?

Accepted Answer

Each plan includes simultaneous-call capacity and a monthly voice minute allowance. Professional handles 2 concurrent calls and 750 minutes/month. Growth handles 4 concurrent calls and 1,500 minutes/month. Scale handles 8 concurrent calls and 2,500 minutes/month. Every tier is monitored; Scale adds enhanced routing and priority support for higher-volume operations.

Question 8

Who owns the call recordings?

Accepted Answer

Your business controls its call data. Retention, review access, and deletion rules are handled during setup.

Question 9

What if the AI agent misbehaves?

Accepted Answer

We do not promise perfect uptime, professional advice, or specific revenue. Calls and transcripts can be reviewed, and prompts or routing rules can be revised before the next version goes live.

Question 10

Does NightAI support healthcare or HIPAA workflows?

Accepted Answer

No. NightAI is not for HIPAA, PHI, medical, dental, therapy, clinical, or healthcare workflows. Those are excluded from this first wave.

Question 11

Which systems does NightAI integrate with?

Accepted Answer

Google Calendar sync is included: bookings land in your calendar automatically. Custom integrations are scoped during setup and connected only when available, authorized, and realistic for a hands-on rollout. We scope only what your workflow actually needs.